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Customer Service

‘Customer service a hollow phrase - Basehor Sentinel

Published: 20 November

Sometimes, I think that the old saw “the customer is always right” has been buried along with many other common courtesies. It feels like our world has been ... [more]

Biz People: Customer service can make or break a biz - ReporterNews.com

Published: 20 November

The Abilene office of the Better Business Bureau is an excellent source of information about customer service. Steve Abel, president, provided the following ... [more]

Thumbplay Targets New Generation with Enhanced Customer Service - TMCnet

Published: 19 November

By Shireen Dee, TMCnet Contributing Editor Thumbplay recently announced the addition of a number of new features and customer service enhancements to its ... [more]

Customer service portals spark physician interest, not participation - Medical Marketing and Media

Published: 19 November

Physician interest in customer service portals like Merck Services and Pfizer PRO is on the increase -- even though actual use decreased between 2007 and ... [more]

Customer service: Macy’s, Crossgates - Albany Times Union

Published: 19 November

I’ve fallen behind a bit on these customer service posts, due to being away, and I apologize for that. This one isn’t as juicy as our Kimberley’s post, ... [more]

AT&T On Customer Service Hot Seat In CT - BroadbandReports.com

Published: 19 November

... down in front of customer homes, and via CT Attorney General Richard Blumenthal's ongoing investigation into poor AT&T customer service in the state. ... [more]

Ansell Healthcare Europe Lands 2008 Frost & Sullivan Customer ... - International Business Times

Published: 19 November

"Ansell Healthcare is clearly leading the way for customer service asmany glove producers do not deal with end-users, and leave it up to thedistributor. ... [more]

Undercar Express wins Frost & Sullivan customer leadership award - Search-Autoparts.com

Published: 19 November

Remanufacturer Undercar Express of Cleveland, Ohio, has been recognized by Frost & Sullivan as the 2008 recipient of the Customer Service Leadership of the ... [more]

CCA Celebrates Stellar Achievement in Customer Contact - MarketWatch

Published: 19 November

We are delighted that CCA members are responding in innovative ways and maintaining high standards of customer service. Competition was intense this year ... [more]

Customer Service, Not Price, Remains Top Cause of Customer Churn ... - CRM Directory (press release)

Published: 19 November

NEW YORK--Service again ranked above price as a global driver of customer churn, according to Accenture’s fourth annual study on customer service ... [more]

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